How long will it take for you to repair my device?
We offer rapid repairs to minimise customer inconvenience. Our in-store repairs take just 30 minutes, and our postal repairs typically take 48-72 hours.
Before giving you my phone, is there anything I should do?
As a precaution, we advise you to back up your phone and then reset it to factory settings before giving it to us.
Do you offer a warranty period?
We provide lifetime warranty for almost all the devices we repair. Read our terms and conditions for further information.
Will my repair take a long time?
Not at all! Our drop-in service takes around 30 minutes. You can minimise your wait at our store by booking an appointment on our website.
Tell me about your walk-in service
If you use our walk-in service, we will repair your phone there and then. You will find out exactly how long your repair will take when you book an appointment with us on this website.
My phone screen is only slightly cracked - will you replace the whole screen?
In cases like this we replace the entire screen, no matter how small the crack is. You will receive a lifetime warranty for the new screen.
If I repair my phone with you, will it invalidate my manufacturer warranty?
As is the case with almost all third-party repair providers, you may invalidate your manufacturer warranty if you use our services. However, we offer our own comprehensive warranty on everything we repair. More details here.